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Management and Leadership for Office Administrators


  • Accredited at the Services SETA
  • Unit Standard: “Achieving Personal Effectiveness In Business
  • Unit Standard ID: 110021
  • NQF Level 4, Credits 6
  • Duration: two days


Office administrators need to manage their workloads and take the lead to balance efficiency and effectiveness in the workplace.

This two-day course is based on the principles of growth and development to ensure that office administrators grab the opportunities at their disposal to create a work environment through building success. This course covers a variety of areas critical to understand how office professionals can apply a combination of leadership and management skills in the workplace towards career advancement.

Course Contents:

Understanding the business world

  • Understanding the business world.
  • Understanding the business environment and how businesses function in general.
  • Exploring the structure of the business (organigram of own organisation or unit).
  • Explaining the functions required in an office environment.


Your dynamic role in the organisation

  • Explaining the importance, purpose and contribution of own role in the organisation.
  • Defining own areas of responsibility and the variety of roles expected to fulfil.
  • Analysing the critical success factors to fulfil variety of own roles.
  • Obtaining feedback from the manager.
  • Analysing how to show initiative, innovation and implement new ideas in own job role in order to go “beyond a job description”.
  • Explaining the concept “professionalism” and understanding the elements of personal image.
  • Applying the principles to making a professional impact.
  • Explaining business etiquette guidelines.
  • Receiving visitors with or without appointments.

Building personal power in the work environment

  • Exploring the qualities needed to expand the boundaries of own role creating a competitive advantage and increase own level of influence towards increased power.
  • Increasing own marketability and visibility.
  • Understanding the value of good work practice to increase my personal power.
  • Explaining the management functions.
  • Explaining the concept “leadership” and the qualities of a leader.
  • Understanding the difference between management and leadership in own areas of responsibilities.

Organisational effectiveness

  • Exploring the benefits of teamwork and working towards the manager’s expectations.
  • Understanding the importance of effective communication:
    • Body language;
    • Active listening;
    • Verbal communication.
  • Analysing the link between positive working relationships and productivity.
  • Applying the principles of emotional intelligence.
  • Solving problems and managing personal and team conflict situations.
  • Managing stress for healthy productivity.

Planning my work

  • Analysing how planning saves time and why it is crucial for effective time management.
  • Applying the principles of workflow management.
  • Using personal organisers and time management tools effectively.
  • Prioritising work flow.
  • Planning work and work the plans.

Records Management towards efficiency

  • Understanding the essence of an effective records management system.
  • Explaining the essential features of a good records management system.
  • Analysing the different filing classification systems.
  • Using effective indexing systems.
  • Understanding the process of filing documents.


Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 6 credits on NQF Level 4. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry-level requirements for assessment according to the Unit Standard:  It is assumed that persons accessing this Unit Standard are competent in Communication at NQF Level 3.

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