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Management and Leadership for Office Administrators

  • Duration: 3 Days

Services SETA Accreditation Status: Full Accreditation

This learning program is aligned to the following unit standard:

Achieving Personal Effectiveness In Business

Unit Standard ID: 110021

NQF Level 4, Credits 6

Learning Program Overview

Office administrators and secretaries, as part of their work responsibilities, manage their own and others’ workloads. They lead to balance efficiency and effectiveness in the workplace.

This three-day course is based on the principles of growth and development to ensure that they grab the opportunities at their disposal to create a productive work environment through building success. This learning program covers a variety of areas critical to understanding how office professionals can apply a combination of leadership and management skills in the workplace towards career advancement.

Learning Outcomes

Understanding the business world

  • Understanding the business environment and how businesses function in general.
  • Exploring the structure of the business (organigram of own organisation or unit).
  • Explaining the functions required in an office environment.

Your dynamic role in the organisation

  • Explaining the importance, purpose and contribution of own role in the organisation.
  • Defining own areas of responsibility and the variety of roles expected to fulfil.
  • Analysing the critical success factors to fulfil variety of own roles.
  • Obtaining feedback from the manager.
  • Analysing how to show initiative, innovation, and implementing new ideas in own job role in order to go “beyond a job description”.
  • Explaining the concept “professionalism” and understanding the elements of personal image.
  • Applying the principles to making a professional impact.
  • Explaining business etiquette guidelines.
  • Receiving visitors with or without appointments.

Building personal power in the work environment

  • Exploring the qualities needed to expand the boundaries of own role creating a competitive advantage and increase own level of influence towards increased power.
  • Increasing own marketability and visibility.
  • Understanding the value of good work practice to increase personal power.
  • Explaining the management functions.
  • Explaining the concept “leadership” and the qualities of a leader.
  • Understanding the difference between management and leadership in own areas of responsibilities.

Organisational effectiveness

  • Exploring the benefits of teamwork and working towards the manager’s expectations.
  • Understanding the importance of effective communication:
    • Body language;
    • Active listening;
    • Verbal communication.
  • Analysing the link between positive working relationships and productivity.
  • Applying the principles of emotional intelligence.
  • Solving problems and managing personal and team conflict situations.
  • Managing stress for healthy productivity.

Planning my work

  • Analysing how planning saves time and why it is crucial for effective time management.
  • Applying the principles of workflow management.
  • Using personal organisers and time management tools effectively.
  • Prioritising work flow.
  • Planning work and work the plans.

Records management towards efficiency

  • Understanding the essence of an effective records management system.
  • Explaining the essential features of a good records management system.
  • Analysing the different filing classification systems.
  • Using effective indexing systems.
  • Understanding the process of filing documents. 


Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 6 credits on NQF Level 4. In this case, a “Certificate of Competence”, endorsed by Services SETA, will be issued representing the credit value and NQF Level. Entry-level requirements for assessment according to the Unit Standard:  It is assumed that persons accessing this Unit Standard are competent in Communication at NQF Level 3.

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