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National Certificate in Generic Management NQF Level 5

Information

Services SETA Accredited
Qualification: National Certificate: Generic Management
Qualification ID: 59201
Learning Programme: General Management
Learning Programme ID: 60269
NQF Level 5, Credits 163

Duration: One Year

QUALIFICATION OVERVIEW

The National Certificate: Generic Management, NQF Level 5 forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first-line managers. The qualification develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first-line managers and team leaders. The learners will typically be managers who have other junior managers or team leaders reporting to them. In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division or business unit.

A person acquiring this qualification will be able to manage first-line managers in an organisational entity. First-line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

  • Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.

  • Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.

  • Leading a team of first-line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.

  • Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.

  • Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.

  • Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.

  • The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represent the demographics of South African society. This qualification will create a leadership cadre for the South African society throughout multiple industries and sectors, both private and public.

Qualification Contents:

This qualification can be offered on a single unit standard basis or clusters of unit standards as per eight (8) learning programmes below:

Learning Programme 1:
Advanced Leadership Development Programme
Unit Standard ID
Unit Standard Title
Unit Standard Type
NQF Level
Credits
Duration
120300
Analyse leadership and related theories in a work context
Fundamental
5
8
6 Days
252037
Build teams to achieve goals and objectives
Core
5
6
15224
Empower team members through recognising strengths, encouraging participation in decision-making and delegating tasks
Elective
5
4
Learning Programme 2:
Executive Communication Skills
Unit Standard ID
Unit Standard Title
Unit Standard Type
NQF Level
Credits
Duration
252027
Devise and apply strategies to establish and maintain workplace relationships
Core
5
6
8 Days
252031
Apply the principles and concepts of emotional intelligence to the management of self and others
Elective
5
4
12433
Use communication techniques effectively
Fundamental
5
8
Learning Programme 3:
Negotiation Skills, Conflict and Diversity Management
Unit Standard ID
Unit Standard Title
Unit Standard Type
NQF Level
Credits
Duration
252043
Manage a diverse work force to add value
Core
5
6
9 Days
117853
Conduct negotiations to deal with conflict situations
Elective
5
8
114226
Interpret and manage conflicts within the workplace
Elective
5
8
Learning Programme 4:
Competitive People Management Practices
Unit Standard ID
Unit Standard Title
Unit Standard Type
NQF Level
Credits
Duration
12140
Recruit and select candidates to fill defined positions 
Elective
5
9
10 Days
252029
Lead people development and talent management 
Core
5
8
252034
Monitor and evaluate team members against performance standards 
Core
5
8
252035
Select and coach first-line managers 
Core
5
8
Learning Programme 5:
Financial Management
Unit Standard ID
Unit Standard Title
Unit Standard Type
NQF Level
Credits
Duration
252036
Apply mathematical analysis to economic and financial information.
Fundamental
5
6
6 Days
252040
Manage the finances of a unit
Fundamental
5
8
Learning Programme 6:
Best Practice and Knowledge Management, Corporate Governance and Ethics
Unit Standard ID
Unit Standard Title
Unit Standard Type
NQF Level
Credits
Duration
252024
Evaluate current practices against best practice 
Elective
5
4
6 Days
252042
Apply the principles of ethics to improve organisational culture 
Fundamental
5
5
252044
Apply the principles of knowledge management 
Core
5
6
Learning Programme 7:
Change Management and Leading Innovation
Unit Standard ID
Unit Standard Title
Unit Standard Type
NQF Level
Credits
Duration
252021
Formulate recommendations for a change process 
Core
5
8
8 Days
252020
Create and manage an environment that promotes innovation 
Core
5
6
252026
Apply a systems approach to decision-making 
Fundamental
5
6
Learning Programme 8:
Results-based Management: Operational and Project Planning and Risk Management
Unit Standard ID
Unit Standard Title
Unit Standard Type
NQF Level
Credits
Duration
252032 
Develop, implement and evaluate an operational plan 
Core
5
8
10 Days
252025 
Monitor, assess and manage risk 
Core
5
8
252022 
Develop, implement and evaluate a project plan 
Fundamental
5
8
 

 

Entry Level Requirements

Learners should be competent in Communication and Mathematical Literacy at NQF Level 4.

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