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Diversity Management

  • Duration: 2 Days

Services SETA Accreditation Status: Full Accreditation

This learning program is aligned to the following unit standard:

Manage a diverse work force to add value

Unit Standard ID: 252043

NQF Level 5, Credits 6

Learning Program Overview

Addressing diversity in the workplace will entail addressing relationships in which the parties involved are different in key ways. Those differences include not only race, culture, and gender, but also such key differences as learning and communication styles, life experiences and personal interests.

Celebrating diversity means acknowledging, understanding, accepting and valuing those differences and the benefits they bring to the team and workplace.

The world’s increasing globalisation requires more interaction among people from diverse cultures, beliefs and backgrounds than ever before. People no longer live and work in an insular marketplace; they are now part of a worldwide economy with competition coming from nearly every continent. Consequently, companies need to focus on diversity and look for ways to become totally inclusive organisations, because diversity has the potential of yielding greater productivity and competitive advantage.

Managers need to recognise the ways in which the workplace is changing, evolving, diversifying and since managing diversity remains a significant organisational challenge, managers must learn the managerial skills needed in a multicultural work environment. They must be prepared to teach themselves and others within their organisations to value multicultural differences in both colleagues and customers, so that everyone is treated with dignity.

Managing and valuing diversity are key components of effective people management, which can improve workplace productivity. Workplace diversity is a critical dimension for those companies seeking to establish themselves as global enterprises.

Learning Outcomes

Understanding diversity in the workplace

  • Diversity - defining what it entails.
  • Exploring diversity as a potential source of discrimination.
  • The implications of diversity for internal and external relationships.
  • The need for workplace diversity.
  • Dealing with diversity issues.

The reality of diversity and its value

  • Benefits of diversity.
  • Ways of utilising diversity.
  • Diverse needs and goals of team members, clients and communities.

Managing diverse team members

  • Strategies for promoting diversity.
  • Techniques for diversity management.
  • Identifying and recognising diverse beliefs, values, interests and attitudes.
  • Encouraging diversity interaction.
  • Sensitivity towards and understanding diversity.

Dealing with diversity disagreements and conflicts

  • Acknowledging and managing incidents of conflict and disagreement.
  • Types of conflict in the workplace.
  • Conflict resolution methods.
  • Managing unfair discrimination and discriminatory practices.
  • Using disagreements and conflict as opportunities.


Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 6 credits on NQF Level 5. In this case, a “Certificate of Competence”, endorsed by Services SETA, will be issued representing the credit value and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should be competent in Communication, Mathematical Literacy and Computer Literacy at NQF Level 4.


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