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Knowledge Management

  • Duration: 2 Days

Services SETA Accreditation Status: Full Accreditation

The learning program is aligned to the following unit standard:

Apply the principles of Knowledge Management

Unit Standard ID: 252044

NQF Level 5, Credits 6

Learning Program Overview

Knowledge Management is an integrative discipline aimed at achieving organisational objectives by making best use of knowledge to increase competitive advantage, performance and innovation. It consists of innovative responses to new opportunities and challenges. It is a process of effectively using, sharing and developing knowledge towards continuous improvement and is a strategic asset that overlaps with organisational learning. Knowledge Management links up with organisational strategy to ensure that the right person obtains the right knowledge at the most appropriate time.

 “Managing knowledge is something all companies have to master if they expect to compete in the global economy. Those that can learn quickly and then leverage and use that knowledge within the company will have a big advantage over those that can’t. And this will be true whether knowledge is developed internally or acquired elsewhere.”

-Ken Derr, previous Chief Executive Officer (CEO) of Chevron

Learning Outcomes

The concepts and components of Knowledge Management

  • Understanding the driving forces of the knowledge economy.
  • The components of a system for institutionalising Knowledge Management according to accepted Knowledge Management theory and practice.
  • The importance and results of Knowledge Management in managing the knowledge assets towards achieving a competitive advantage in relation to an organisation.

Analysing a unit according to the entity's Knowledge Management policies and procedures

  • Analysing the current practices in a unit in relation to the Knowledge Management policies and procedures of an organisation.
  • Comparing Knowledge Management practices of a unit to those of other units in an organisation.
  • Interpreting the findings of the analysis to identify strengths and weaknesses.
  • Consolidating the findings in a report with recommendations on improvements within a unit and an organisation.

Developing a Knowledge Management implementation plan for a unit

  • The role of the unit manager in implementing the Knowledge Management plan, in relation to other role players in the organisation.
  • Developing an operational plan for managing knowledge in a unit, in relation to the policies and procedures of an organisation.
  • Promoting the operational plan within a unit and an organisation in order to encourage commitment.
  • Implementation of the plan in accordance with generally accepted Knowledge Management theory and practice.


Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 6 credits on NQF Level 5. In this case, a “Certificate of Competence”, endorsed by Services SETA, will be issued representing the credit value and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should be competent in Communication, Mathematical Literacy and Computer Literacy at NQF Level 4.

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