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Executive Communication Skills

  • Duration: 8 Days

Services SETA Accreditation Status: Full Accreditation

This programme is aligned to the following Unit Standards:

Use communication techniques effectively: Unit Standard ID: 12433

Devise and apply strategies to establish and maintain workplace relationships: Unit Standard ID: 252027

Apply the principles and concepts of emotional intelligence to the management of self and others: Unit Standard ID: 252031

NQF Level 5 Credits 18

Learning Program Overview

This generic learning program has specifically been designed to provide managers with the whole spectrum of communication skills applicable to their leadership roles.

Learning Outcomes

Using communication techniques effectively

  • Exploring the keys to effective communication and the relationship between communication techniques and job functioning.
  • Explaining a range of written and oral communication techniques in the workplace.
  • Chairing meetings and leading discussions.
  • Generating a variety of workplace reports.
  • Compiling and delivering presentations.

Devising and applying strategies to establishing and maintaining workplace relationships

  • Identifying and creating opportunities for networking.
  • Applying interpersonal communication techniques.
  • Developing relationships with team members and contributing to team effectiveness.
  • Providing feedback and advice to team members.
  • Establishing relationships with managers.
  • Consulting with managers in a unit and promoting interactions towards quality work.
  • Identifying and minimising conflict.

Applying the principles and concepts of emotional intelligence

  • Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relationships.
  • Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
  • Analysing the impact of emotional intelligence on life and work interactions.
  • Evaluating own level of emotional intelligence in order to determine development areas.

Assessment

Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 18 credits on NQF Level 5. In this case, a “Certificate of Competence”, endorsed by Services SETA, will be issued representing the credit value and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should be competent in Communication, Mathematical Literacy and Computer Literacy at NQF Level 4.

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