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Strategies to Establish and Maintain Workplace Relationships


  • Services SETA Accreditation Status: Full Accreditation
  • Unit Standard: “Devise and apply strategies to establish and maintain workplace relationships
  • Unit Standard ID: 252027
  • NQF Level 5, Credits 6
  • Duration: two days


People are the most valuable organisational resource. Building positive work relationships can help managers to achieve their goals and can become their single greatest resource for future success.

As part of the management function, managers are expected to set an example.  In setting this example, managers need to realise that successful and effective communication is not a one-way process. Communication is a matter of creating and building human relationships and not just about facts.

Managers have to deal with their operational functions, but also deal with their own set of challenging pressures and priorities. Managing their relationship with their own managers perhaps is the single most important ingredient to perform at their best to accomplish the unit’s objectives.

Course Contents:

Liaising and networking with internal and external stakeholders 

  • Identifying or creating opportunities for networking with internal and external stakeholders. 
  • Identifying networking opportunities, attending meetings and establishing new contacts to mutual benefit. 
  • Exploring avenues for communicating with stakeholders and implementing appropriate strategies to the mutual benefit of all people involved. 

Devising and applying a strategy to establish constructive relationships with manager(s)

  • Keeping managers informed of activities, progress and results of the unit through verbal or written feedback in accordance with the policies and procedures. 
  • Agreeing to a process for seeking and exchanging information, and seeking advice in consultation with all managers in units. 
  • Consulting managers in the unit on issues that are relevant to their area of responsibility to promote constructive relationships and interaction between units in the organisation.
  • Raising concerns over the quality of work directly with relevant managers in accordance with the unit's policies and procedures.
  • Presenting information to the managers clearly, accurately and timely.

Identifying and minimising personal conflict in a unit

  • Communicating information on the procedures for dealing with conflict in a unit to team members to promote the orderly resolution of conflict in accordance with the unit's policies and procedures. 
  • Taking actions to resolve potential and actual conflict.
  • Referring conflict situations to appropriate managers where required in terms of the unit's policies and procedures. 

Devising and applying a strategy to establish constructive relationships with team members in a unit

  • Developing the strategy through a consultative process that involve all team members in the development of goals and objectives to obtain commitment and support.
  • Identifying and using opportunities for team members to discuss work-related and personal issues when appropriate.
  • Offering feedback and advice to team members in a positive manner to contribute towards constructive relationships.
  • Informing team members about developments and changes that may affect them.


Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 6 credits on NQF Level 5. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should be competent in Communication, Mathematical Literacy and Computer Literacy at NQF Level 4.

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