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Employee Empowerment: Participative Decision-Making and Delegating

  • Duration: 2 Days

Services SETA Accreditation Status: Full Accreditation

This learning program is aligned to the following unit standard:

Empower team members through recognising strengths, encouraging participation in decision-making and delegating tasks

Unit Standard ID: 15224

NQF Level 5, Credits 4

Learning Program Overview

Empowered employees create a work environment with increased self-motivation, production and skills.

Delegates who attend this training will gain insight on how to empower employees by giving them tools and resources to grow, develop and advance their careers.

Learning Outcomes

Recognising team member performance

  • Identifying the role, duties and responsibilities of each team member, together with the level of performance expected.
  • Informing team members what they do well, what needs improvement and what is expected in the future.
  • Applying the guidelines to give honest, simple, specific and constructive feedback.
  • Measuring all feedback against performance expectations.
  • Dealing with team members as valued and trusted members of the team.

Encouraging participation in decision-making

  • Including team members in decision-making by fully informing them of the situation and the decision(s) that need(s) to be taken.
  • Encouraging team members to think of solutions to problems and applying innovative ideas.
  • Requesting team members to provide alternatives, evaluate the alternatives and select the most appropriate  idea for implementation.
  • Selecting the best solution through encouraging team members to debate their viewpoints and working towards finding common ground.

Delegating tasks

  • Analysing the work plan/task and breaking it down into smaller tasks, program or units of work and taking a decision as to whom is best suited to carry them out.
  • Communicating the delegated tasks to employees, indicating what is expected, how it must be done and where to obtain assistance, if necessary.
  • Indicating decision-making authority required to execute the task, so that team members can react to situations immediately and effectively.
  • Agreeing upon a regular feedback and reporting schedule.
  • Establishing a system to enable the flow of information by the team members involved.
  • Monitoring the successful completion of delegated tasks.
  • Giving recognition to the successful achievement of delegated tasks.

Reviewing decisions and performance of delegated tasks

  • Reviewing the success of decisions taken in relation to achieving the stated objectives.
  • Confirming correct decisions and amend incorrect decisions in order to ensure the objectives are met.
  • Reviewing delegated tasks with the relevant person, to ensure successful completion of the task/plan.
  • Drawing up alternative plans of action by involving the group/team for incorrect decisions and delegated tasks which are not being carried out successfully.


Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 4 credits on NQF Level 5. In this case, a “Certificate of Competence”, endorsed by Services SETA, will be issued representing the credit value and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should be competent in Communication, Mathematical Literacy and Computer Literacy at NQF Level 4.

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