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Employee Empowerment: Participative Decision-Making and Delegating


  • Services SETA Accreditation Status: Full Accreditation
  • Unit Standard: “Empower team members through recognising strengths, encouraging participation in decision-making and delegating tasks
  • Unit Standard ID: 15224
  • NQF Level 5, Credits 4
  • Duration: two days


This course is intended for managers in all economic sectors. These managers would typically be second-level managers, such as heads of departments, section heads or divisional heads, and may have more than one team reporting to them.

Course Contents:

Recognising team member performance

  • Identifying the role, duties and responsibilities of each team member, together with the level of performance expected. 
  • Informing team members what they do well, what needs improvement and what is expected in the future.
  • Applying the guidelines to give honest, simple, specific and constructive feedback.
  • Measuring all feedback against performance expectations.
  • Dealing with team members as valued and trusted members of the team. 

Encouraging participation in decision-making

  • Including team members in decision-making by fully informing them of the situation and the decision(s) that need(s) to be taken.
  • Encouraging team members to think of solutions to problems, applying innovative ideas. 
  • Requesting team members to provide alternatives, evaluate the alternatives and select the most appropriate one for implementation.
  • Selecting the best solution through encouraging team members to debate their viewpoints and working towards finding common ground. 

Delegating tasks

  • Analysing the work plan/task and breaking it down into smaller tasks, programme or units of work and taking a decision as to whom is best suited to carry them out.
  • Clearly communicating the delegated tasks to employees, indicating what is expected, how it must be done and where to obtain assistance, if necessary.
  • Indicating decision-making authority required to execute the task, so that team members can react to situations immediately and effectively.
  • Agreeing upon a regular feedback and reporting schedule.
  • Establishing a system to enable the flow of information by the team members involved.
  • Monitoring the successful completion of delegated tasks.
  • Giving recognition to the successful achievement of delegated tasks.

Reviewing decisions and performance of delegated tasks

  • Reviewing the success of decisions taken in relation to achieving the stated objectives. 
  • Confirming correct decisions and rescinded or amend incorrect decisions in order to ensure the objectives are met.
  • Reviewing delegated tasks with the relevant person, to ensure successful completion of the task/plan.
  • Drawing up alternative plans of action by involving the group/team for incorrect decisions and delegated tasks which are not being carried out successfully.


Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 4 credits on NQF Level 5. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should be competent in Communication, Mathematical Literacy and Computer Literacy at NQF Level 4.

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