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Supervisory Skills for Team Leaders

  • Duration: 2 Days

Services SETA Accreditation Status: Full Accreditation

This learning program is aligned to the following unit standard:

Identify responsibilities of a team leader in ensuring that organisational standards are met

Unit Standard ID: 242821 

NQF Level 4, Credits 6

Learning Program Overview

Team leaders, supervisors and junior managers who have acquired leadership skills are able to motivate staff, have knowledge of team dynamics and know how to communicate effectively.

This learning program is intended to assist team leaders supervising their teams, performing junior management functions and contributing to achieving organisational goals through their work teams.

This training assists team leaders exploring their roles in the organisation and understanding the concepts of authority, responsibility and accountability.

Team leaders who attend this training will focus their efforts on teamwork, gaining commitment from the members and will gain knowledge to apply the guidelines of performance management.

Learning Outcomes

The role of a team leader in an organisation

  • Exploring the role of the team leader with reference to their job descriptions.
  • Analysing the responsibilities of a team leader within the context of a work environment.
  • Understanding the concepts of authority, responsibility and accountability with reference to the team leader’s own position in an organisation.

The purpose of the team

  • Analysing the concept of a team according to accepted theory and practice.
  • Explaining the purpose of the team to the team members according to organisational requirements.
  • Identifying the role and expected outputs of each member of the team in relation to the purpose.

Gaining commitment from team members

  • Discussing and agreeing on tasks, performance plans, targets and standards with team members.
  • Agreeing time allocations for achieving individual and team objectives through a process of consultation.

Implementing, monitoring and evaluating performance

  • Implementing agreed plans according to Standard Operating Procedures.
  • Anticipating potential difficulties in achieving the plan through reflection and feedback.
  • Monitoring team outputs against agreed targets and time allocations.
  • Identifying variances to required outputs and taking corrective action where necessary.


Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 6 credits on NQF Level 4. In this case, a “Certificate of Competence”, endorsed by Services SETA, will be issued representing the credit value and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should be competent in Communication, Mathematical Literacy and Computer Literacy at NQF Level 3.

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