In-House Training Courses

+27 21 945 1595

The following learning programes can be presented throughout South Africa on an in-house / onsite basis at the premises of your organization.

To request a quotation contact us wih the name of the course that interests you, the number of delegates, the physical address where the training will be conducted and whether the learners will be participating in the assessment process (optional - please see accreditation status of the learning programmes here). 

Please note that we also present bespoke training interventions. Training programmes can be compiled based on the specific training needs of your organization.

Emotional Intelligence

This training intervention provides delegates with the tools to communicate in an assertive manner, express their feelings and to connect with themselves and others in a proactive manner.

Supervision by Project Principles (Project Managment and Supervisory Training combined)

This five-day program is intended for people who head up a work unit, or supervise a work unit, or prospective supervisors.

Program in Office Administration

This five-day programme is suitable for office professionals including Secretaries, Personal Assistants, Secretarial Support Staff, Clerical Staff and Administrative Staff. Can be structured according to organisational needs

Event Management

This one-day course is suitable for Secretaries, Personal Assistants, Executive Secretaries, Secretarial Support Staff, Clerical Staff and Administrative Staff.

Meetings and Minute Taking

Learn how to capture the essential information of a meeting, without the need to write down every detail of the meeting.

Self and Time Management

This two-day course is suitable for Secretaries, Personal Assistants, Executive Secretaries, Secretarial Support Staff, Clerical Staff and Administrative Staff

Conflict Management

This two-day generic course is suitable for all organisational staff in all economic sectors who would like to improve their conflict management skills.

Presentation Skills

This two-day course is suitable for all organisational employees who present information in a public setting or those who would like to develop their public speaking skills

Report Writing

This two-day course is suitable for office professionals who are responsible for presenting information in report format

Self-Mastery and Personal Growth

This two-day course is a generic training intervention intended to empower employees, or alternatively, to assist those facing a life change. It is also ideal in combination with a team building session

Employee Empowerment: Participative Decision-Making and Delegating

This course is ideal for managers who would like to gain insight and guidelines on how to: Recognise team member performance, encourage participation in decision-making, delegate tasks, Review decisions and the progress with delegated tasks

Negotiation Skills, Conflict and Diversity Management

Managers attending this training will acquire skills to managing the three most prominent managerial workplace challenges: Diversity, Conflict and Negotiations.

Telephone Skills

This one-day course is suitable for Telephonists, Receptionists, Secretaries, Personal Assistants, Secretarial Support Staff, Clerical Staff and Administrative Staff

Customer Care: Quality Service Aimed at Customer Satisfaction

This two-day course is suitable for employees dealing with customers: Frontline Staff, Customer Contact Staff, Client Service Staff, Secretaries, Personal Assistants, Executive Secretaries, Secretarial Support Staff, Clerical Staff and Administrative Sta

Records Management

This one-day course is suitable for Secretaries, Personal Assistants, Executive Secretaries, Secretarial Support Staff, Clerical Staff and Administrative Staff

National Certificate in Generic Management NQF Level 5

The qualification develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first-line managers and team leaders.

Risk Management

Any organisation faces risks and uncertainties. For both survival and success, managing a range of risks are required and organisations need to have risk management strategies in place to protect vital assets.

Negotiation Skills & Conflict Management

Negotiation means developing an ability to resolve disputes and conflicts – a win-win strategy to find a solution that is acceptable to both parties leaving both with a feeling that the outcomes benefit each party.

Results-Based Management: Operational & Project Planning and Risk Management

This learning programme is suitable for managers who would like to develop skills in executing strategy effectively, apply the principles of risk management and project planning.

Best Practice & Knowledge Management, Corporate Governance & Ethics

Managers attending this training, will gain knowledge and insight on how to evaluate current practices against best practices, apply the principle of ethics and knowledge management.

Competitive People Management Practices

This learning programme provides managers a range of skills covering the whole spectrum of selection and recruitment of employees, coaching, talent and performance management.

Selection and Coaching for Managers

This course is intended for those who need to select and coach first-line managers.

Diversity Management

Managing and valuing diversity are key components of effective people management, which can improve workplace productivity. Workplace diversity is a critical dimension for those companies seeking to establish themselves as global enterprises.

Competency-based Recruitment and Selection

Recruitment and selection can be a challenging process that goes beyond interviewing candidates for a position. Managers often hire personnel based on how well a job candidates present themselves or on their gut instinct, which they often later regret.

Strategic and Operational Planning

This a leadership and organisational development programme that creates value

Change Management and Leading Innovation

Organisations have to adapt to change, apply innovative ideas and implement a systems approach to decision-making in order to maintain a competitive advantage.

Performance Management

Performance Management is a systematic review of an individual or a group's performance on the job.

Executive Communication Skills

This generic learning programme has specifically been designed to provide managers with the whole spectrum of communication skills applicable to their leadership roles.

Strategies to Establish and Maintain Workplace Relationships

People are the most valuable resource and building positive relationships can help managers to achieve their goals and can become their single greatest resource for success in future.

Advanced Leadership Development Programme

The leadership component is especially useful for managers who are working within the public sector, local government, commercial or community environment

Professional Communication: Business Writing and Presentation Skills

Writing and presenting information in written documents or otherwise in a public setting, are both an art – conveying ideas and feelings from one mind to another. It must be clear, concise, consistent, coherent and make an impact.

Supervisory Skills for Team Leaders

Team leaders who attend this training will focus their efforts on teamwork, gaining commitment from the members and will gain knowledge to apply the guidelines of performance management.

Leading Innovation

Innovation and creativity are important factors in the economic and organisational growth, as organisations have to adapt to constant change in their environment, as well as to the changing needs of those involved

Conflict Resolution for Managers

The purpose of this course is to gain an understanding of conflict, why it exists and how to resolve issues resulting in conflict

Building High Performance Teams

The word TEAM stands for…. Together Everyone Achieves More. They say “cooperation” is spelt with two letters: WE!

Leadership for Supervisors and Junior Management

This four-day course is particularly recommended for anyone who has recently taken on, or who is considering a new leadership role. It would also be very valuable to those who have been leading for some time, but have never had any formal training in the

Executing Strategy Effectively for Middle and Top Management

This two-day learning program/strategic planning session is suitable for executives, top & middle management, decision-makers and management teams

Knowledge Management

Knowledge Management is an integrative discipline aimed at achieving organisational objectives by making best use of knowledge to increase competitive advantage, performance and innovation.

Financial Intelligence: Finance for Non-Financial Managers

This five-day Course is suitable for supervisors, managers and office professionals with no financial background, wanting to learn the fundamentals of business finance.

Management and Leadership for Office Administrators

Office administrators need to manage their workloads and take the lead to balance efficiency and effectiveness in the workplace.

Change Management

Managing change is a complex process and involves people and structured approach, but relatively easy to instigate with the right tools. The aim of this three-day course is to assist managers in delivering their organisation’s change initiatives.

Lead People Development and Talent Management

In order to create a strong economy, South Africa needs to encourage the acquisition of new and better skills to make the country more competitive and productive

Best Practice in Quality Management

Best practice management makes provision for flexibility and changing practice, an approach of continuous learning and continual improvement.

Strategic and Operational Planning

This a leadership and organisational development programme that creates value