Unit Standard: “Apply the principles and concepts of emotional intelligence to the management of self and others”

 Unit Standard ID: 252031

Credits 4    Level 5

WHO SHOULD ATTEND?

 This two-day course is a generic programme intended for supervisors and managers in all economic sectors.

 OUTLINE OF TRAINING CONTENT

In today’s work environment it is expected of individuals to work in teams, be self-sufficient, to move on and know how to manage themselves and others. People are the means of all achievements, and they need to be passionate, self-driven, in control and know where they are going to ensure a productive workforce. In order to create an energised workforce we must know that people are emotional beings and that emotions affect behaviour and productivity if not managed well in ourselves and when relating with others.

In the fial analysis it is all about balancing our technical and personal expertise to create work teams where people are internally energised, self-motivated, problem solvers, committed, dedicated, loyal and able to take ownership. This training intervention provides delegates with the tools to communicate in an assertive manner, express their feelings and to connect with themselves and others in a proactive manner.

 Emotional Intelligence – What is it? 

• Understanding the concept of Emotional Intelligence and why it is important
• Understanding the principles of Emotional Intelligence
  • Personal competence: Self-awareness and self management
  • Social competence: Social awareness and relationship management
• Evaluating the ten habits of Emotional Intelligent people
• Linking behaviour to a level of Emotional Intelligence

 Interacting with Emotional Intelligence 

• Understanding the importance of personal and interpersonal competencies in relation to interactions in life and work situations
• The importance of self-knowledge and self-awareness
• Understanding feelings and emotions, and how it affects behaviour
• Methods and techniques to enhance self-awareness
  • Self-disclosure
  • Self acceptance/self regard
• Interpersonal competencies
  • The role of effective communication
  • Self-assertiveness
• Techniques for giving and receiving feedback in a constructive way
• The impact on Emotional Intelligence on life and work  

 Improving your Emotional Intelligence 

• Understanding why changes are vital
• Assessing own Emotional Intelligence skills
• Where to from here? Guidelines to implement the principles of Emotional Intelligence in your personal and work environment  

ASSESSMENT OF LEARNERS 

Learners who attend this training will receive a “Certificate of Attendance” directly after the training. Additionally to attending this Course, learners can also participate in the assessment process as an additional option.  Assessment entails the completion of a Portfolio of Evidence and if being assessed as competent, the learner will be awarded 4 credits on NQF Level 5. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry-level requirements for assessment according to the Unit Standard:  Learners accessing this Unit Standard will have demonstrated competence in Communication, Mathematical Literacy and Computer Literacy on NQF Level 4.

“Use communication skills to handle and resolve conflict in the workplace”

Unit Standard ID: 9533

Credits 3    Level 3

WHO SHOULD ATTEND?

This two-day generic course is suitable for all organisational staff in all economic sectors who would like to improve their conflict management skills.

OUTLINE OF TRAINING CONTENT

Conflict is part of our work and personal life. It is part of human interaction and communication, whether we prefer it to be or not. But, conflict can have value if it excites to action, increases group cohesiveness, diffuses what might lead to more serious conflicts, serves as a measure of how important issues, ideas and people are to us, if we can effectively deal with it.

This training intervention focuses on dealing with both constructive and destructive conflict and participants will learn how to increase the benefit of constructive conflict and minimise destructive conflict.

Identify conflict situations?

• Understanding what conflict is
• The different types of conflict situations
• The role-players in conflict situations
• Identifying the conflict within a conflict situation
• Effects of conflict

Understanding the human factor in conflict

• Behaviour patterns in conflict situations
• The role of emotions in conflict
• Communication strategies to use in conflict situations

Resolving the conflict

• Identifying a potential conflict situation
• Possible outcomes of conflict
• The WIN Formula
• Deciding which conflict style to apply
• Conflict resolution – understanding the process

ASSESSMENT OF LEARNERS

Learners who attend this training will receive a “Certificate of Attendance” directly after the training. Additionally to attending this Course, learners can also participate in the assessment process as an additional option.  Assessment entails the completion of a Portfolio of Evidence and if being assessed as competent, the learner will be awarded 3 credits on NQF Level 3. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry-level requirements for assessment according to the Unit Standard:  ABET Level 4 Literacy