WHO SHOULD ATTEND?
Secretaries and Personal Assistants
OUTLINE OF TRAINING CONTENT
Organisationally, secretaries and PA′s are part of top management. They are associated with the most important people, internal and external to the organisation and from this paradigm, they need specialised skills to cope with the demands of the variety of roles they are expected to fulfil.
This two-day workshop is based on the principles of growth and development to ensure that secretaries and PA′s grab the variety of opportunities at their disposal to create a work environment building success. The workshop will assist participants to use their own job descriptions to assess their responsibilities and their roles, as well as to determine means of showing initiative and innovation. By compiling their own portfolio of possible areas of development, they will learn how to take ownership of their career advancement. The three stages of growth, from dependence, to independence and lastly to interdependence emphasise the need for pro-active behaviour and the role of the secretary/PA in creating team spirit, firstly with the manager and secondly, as link between the manager and the larger team.
Your dynamic role within the organisation
- Understand the importance of your role in the organisation
- Define own areas of responsibility and the variety of roles you are expected to fulfil
- Determine the critical success factors to fulfil your roles
Performance management
- Self-development: Understand the cyclic process
- Determine where you are right now: Compile your own portfolio of current skills, knowledge and experience
- Determine limitations and areas for further development
- Determine the end-destination: Your career aspirations
- Plan for ongoing growth and development
- Assess different means and initiatives for further self-development
Professionalism
- Understand the elements of personal image and how to make a professional impact
- Understand the basic business etiquette guidelines
- Create a personal motto of good work practice
Building personal power
- Personal power towards more influence: Learn the qualities needed to expand your role and to give you a competitive edge
- Learn how to market yourself and increase your visibility
- Beyond a job description: Analyse how you can show initiative, be innovative and implement new ideas in your job role
- Understand the importance of business ethics
Organisational effectiveness
- Understand the importance of an effective communication system in your organisation, reporting levels and lines of authority
- Understand the link between positive working relationships and productivity
- Resolving conflict situations: Understand the importance of following the right procedures
- Learn more about your role as bridge-builder to enhance teamwork between the manager and his/her subordinates
- Learn how to determine your manager′s expectations
- Working together for results: Learn how collaborative goal-setting, prioritising, decision-making and relationship-building can make a difference
