Services SETA Accreditation Status: Provisional Accreditation
Unit Standard: ” Supervise a Work Unit to Achieve Work Unit Objectives (individuals and teams)”
Unit Standard ID: 10981
Level 4 Credits 12
WHO SHOULD ATTEND?
This five-day programme is intended for people who head up a work unit, or supervise a work unit, or for prospective supervisors.
OUTLINE OF TRAINING CONTENT
This Programme is aimed at providing supervisors with the foundational skills to effectively function in the work environment. This unique Programme provides the current or prospective supervisor with a combination of managerial & leadership skills designed to incorporate the principles of project management skills for non-project managers and how to apply these skills in managing individuals and leading a team.
During the course of this Programm,e the supervisor will be provided with the skills to plan, organise, lead and control a work unit, as well as allocating work to an individual or members of a work team according to the defined business plan for a work unit within an organisation. Monitoring and evaluating achievement of the defined objectives for the work unit are also included.
Project management basics: Demonstrate knowledge and understanding of basic project management principles and practices
- Project management overview and Body of Knowledge (PMBOK): The nine general areas of knowledge
- Understanding the principles of project management
- Project success factors
- Stakeholders and role players
- The project concept
- The project scope creep: Inclusions and exclusions
- Learn how to manage the project: Skills, tools and processes
- Understanding the project life cycle
- Project structures
- Project initiation or project “start-up”
- Scoping the project: Scoping platform and methods of project scoping
- The project proposal: Defining the vision, objectives, scope and deliverables for the project
- Identifying project constraints and risks
Selecting your team
- Team selection and understanding Belbin′s team roles & model
- Task allocation: Picking the right player for the right job and briefing each team member
- Understanding the stages of team formation: Forming, storming, norming and performing
- Helping new teams perform effectively quickly
- Leadership activities at different group formation stages
- Developing team charters/documents that define the purpose of the team
- Defining a mission and setting objectives
- Composition and roles according to the team mission and objectives
- Authority and empowerment: Establishing what the team can and cannot do
- Resources and support available to accomplish goals
- Operations: How the team will operate
- Negotiation and agreement
Work unit planning
- Planning: Ensuring that the activities performed in the execution phase of the project are properly sequenced, resourced and executed
- Developing a project plan
- Steps in project planning
- Work breakdown structures (WBS): Outlining what must be done
- Team decision making
- Mapping resources and developing a resource plan
- Developing a project organogram
- The project schedule as a monitoring tool and methods of scheduling
- Project budgeting
- Developing a procurement schedule and steps to a procurement plan
- The Project Management Information System (PMIS) as critical tool of monitoring and control
- The administration system
- Documenting the planning
Manage, monitor and evaluate
- Understanding leadership styles and bases of power
- Demonstrating an understanding of the different types of management styles
- Motivating your team
- Goal setting and achievement
- Mentoring and coaching
- Managing conflict
- Delegating for success
- Monitoring and controlling
- o Methods of monitoring and evaluation
- o Monitoring time lines
- o Taking corrective action
- o Monitoring team performance
- o The balanced scorecard
- o 360 degree feedback evaluation
- Monitoring budget and expenditure
- Attending and arranging Project Meetings
- Reporting requirements
- Performing project closure and evaluation
ASSESSMENT OF LEARNERS
Learners who attend this training will receive a “Certificate of Attendance” directly after the training. Assessment entails the completion of a Portfolio of Evidence and if being assessed as competent, the learner will be awarded 12 credits on NQF Level 4. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry-level requirements for assessment according to the Unit Standard: It is assumed that people starting to learn towards this standard are able to: function on basic industry and business knowledge, communicate at NQF level 3, interpret basic workflow principles, schedule activities and apply basic quality control principles.
