Services SETA Accreditation Status: Full Accreditation
Unit Standards:
Manage time and work processes within a business environment
Unit Standard ID: 14342
Level 2 Credits 4
Manage a diary for self and others
Unit Standard ID: 14352
Level 2 Credits 4
Receive and execute instructions
Unit Standard ID: 14349
Level 2 Credits 2
WHO SHOULD ATTEND?
This two-day course is suitable for Secretaries, Personal Assistants, Executive Secretaries, Secretarial Support Staff, Clerical Staff and Administrative Staff
OUTLINE OF TRAINING CONTENT
Time is one of the most valuable resources… and the most misused. We must constantly do a reality check to take stock of how we use our time, as each one of us has twenty-four hours a day and we can use it… or lose it. Time management is in fact very easy, we must learn to rearrange the way we work and focus on using it effectively – not working harder, but smarter. Time management is self-management and ineffective time-use is a stress producer that results in decreased productivity. Time management is the art of organising our lives so that we feel we are in control. Being in control means that we know how to plan, determine priorities, organise and most important, to take action!
Where is my time going?
- Understand the concept of “time” as a critical resource
- Conduct a reality check: How am I using my time?
- Label and identify your top ten time wasters and determine where you have control
Time management is self-management
- Old patterns of behaviour: Learn how to change bad habits that consume your time
- Learn how your personal style of leadership influences your time-use
- Learn how to analyse the relevance of requests and how to say “no” assertively
- Learn how to fight procrastination, manage interruptions and to protect your time
- Understand the meaning of a balanced life-style and learn how balance gives time more meaning
- Make time for yourself and learn how to spend time on activities that help you to relax and reduce your stress
Time-planning
- Understand that planning is the point of departure and that planning saves time
- Determine why planning is important
- Learn how to set goals and objectives
- Learn how deadlines guide priorities
- Learn how to set priorities and work your priorities
- Understand the difference between “to do lists” and action plans and how to use both
Organising and the principles of workflow management
- Organising your workspace and paper management
- The importance of a disciplined routine
- Workflow-management: Determine the sources of information and how to process it effectively using office administrative systems (paper-based and computerised)
- Learn how to use a diary as a time management tool and how to manage a diary for others
- Learn how to manage the delegation process and instructions effectively
ASSESSMENT OF LEARNERS
Learners who attend this training will receive a “Certificate of Attendance” directly after the training. Additionally to attending this Course, learners can apply to be assessed at an additional cost (see assessment fee). Assessment entails the completion of a Portfolio of Evidence. If being assessed as competent, the learner will be awarded 10 credits on NQF Level 2. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry requirements according to the Unit Standard: Learners accessing this Unit Standard will have demonstrated competence in numeracy, literacy, communication and mathematical literacy at NQF Level 1 or equivalent.
